Shipments and deliveries

The most important part of our jobs is to try to satisfy the visitor on our website seeking to make him become a customer and providing him with information as detailed as possible linked to exclusive services which can be found only on our e-store. On the product page and on the cart page are available some useful information to achieve a better understanding of the purchase. In particular are indicated: the availability of the product and its maximum waiting time from the order (if the product is available).

The availability of our products is changing continuously also based on the daily purchases that take place on our website, for this reason we have different levels of time frames (the availability are updates every working day from Monday to Friday):

  • On stock: it means that at least one product is available and it will be sent as soon as possible. In general, the orders made from Monday to Friday by noon are shipped immediately, after noon the following day.

  • Shipped in 7 days max.: is a product usually available but that has to be supplied and will therefore be shipped within 7 days from the order.

  • Shipped in 15 days max. : is a product that is specifically ordered and therefore has a longer processing time.

Shipping costs
The shipping cost is based on the following charts:

FRANCE, UK DENMARK, AUSTRIA, BELGIUM, LUXEMBOURG, GERMANY, NETHERLANDS1

From € 0,00 to € 149,00

From € 149,01 to € 249,00

From € 249,01 to 399,00

Over € 399,01

12,99

6,99

3,99

free

SPAIN, ROMANIA2

Up to 2 Kg

From 2,01 to 5 Kg

From 5,01 to 10 Kg

From 10,01 to 20 Kg

From 20,01 to 50 Kg

15,00

19,00

22,00

25,00

37,00

POLAND, CZECH REPUBLIC, HUNGARY, IRELAND, BULGARIA, SLOVENIA, PORTUGAL, CROATIA6

Up to 2 Kg

From 2,01 to 5 Kg

From 5,01 to 10 Kg

From 10,01 to 20 Kg

From 20,01 to 50 Kg

22,00

27,00

29,00

34,00

49,00

ESTONIA, LATVIA, LITHUANIA, MALTA, SLOVAKIA, SWEDEN6

Up to 2 Kg

From 2,01 to 5 Kg

From 5,01 to 10 Kg

From 10,01 to 20 Kg

From 20,01 to 50 Kg

37,00

43,00

49,00

55,00

86,00

GREECE6

Up to 2 Kg

From 2,01 to 5 Kg

From 5,01 to 10 Kg

From 10,01 to 20 Kg

From 20,01 to 50 Kg

19,00

35,00

55,00

85,00

342,00

CYPRUS6

Up to 2 Kg

From 2,01 to 5 Kg

From 5,01 to 10 Kg

From 10,01 to 20 Kg

From 20,01 to 50 Kg

43,00

87,00

140,00

281,00

898,00


Rarely it can occur that some areas are considered disadvantaged. This because is usually located in a place geographically difficult to access, or because is part of a country but is geographically and politically set apart from it (Netherlands Antilles, French Guyana, etc…). In these rare cases, the couriers apply supplements. Because there is no way to know before the purchase if a place is disadvantaged or not, if the order has to be shipped in those areas, we will warn the customer that there is a surcharge. If the customer agreed to pay the difference we will ship, otherwise we cancel the order and make the refund.

We are perfectly aware that the shipping costs often are an obstacle for an online order, for this reason we are constantly working so that the sum of the prices of our products with the addition of the shipping costs is within the market parameters.

1In these countries the shipping costs are based on the total value of the cart (shipping costs excluded, VAT included).

2In these countries the shipping costs are based on the total weight of the package.